Title
: The ‘Devil’
Is In The Details
Name
: Nur Salamiah
Mohd Hanib
Matrix
No : SX130400HAFS04
THE
‘DEVIL’ IS IN THE DETAILS
Are
You Paying Attention To The Little Things?
“The devil always in the details”
When people say that the devil in the detail,
they mean that small things in plans and idea that are often overlooked can
cause serious problems later and it’s has a number of different mind. These
details can prolong a task, or foil an otherwise straightforward dealing. Like
many proverbs which involve the devil, it is meant to sound a note of caution.
It may also be used to excuse or explain the confused massage or information.
Looking out for the small details in life is
generally a good practice, since it greatly reduces the risk of surprise. While
some surprises are pleasant, those planned by the devil are generally not, so
it pays to avoid embarrassing mistakes which are preventable by
remembering that the devil's in the details. This behavior is also often
rewarded by the world in general, as you will gain a reputation for being
careful and thoughtful as well as difficult to fool.
“Understanding the value of your customers”
Understanding the
customer is the key to providing them with good service and quality. To provide
good customer service you have to deliver what was promised. But a great
customer service is to know your customers well enough by understand and
anticipate their needs.
Therefore, to
understand your customers well, you should pay attention every time you connect
with them. The potential rewards: you can increase customer loyalty and new
business opportunities through positive word-of-mouth recommendations.
To understand your
customers better is to put yourself in their place and try to look at your
business from their perspective. In addition to collecting and analyzing data
to provide information about buying behavior and so on is to ask for their
views.
"Put yourself in your customer's
shoes"
Understand customer
needs and wants need take a look at the point where your customers have a good
relationship with you. This includes meetings and visits, telephone calls,
correspondence and delivery.
The most common
complaints that customer experienced are being kept waiting. If slow return
calls or fulfill orders, then you are in danger of losing customers. Above all,
customers want you to deliver what has been promised and exceeded expectations
them. They will also tell their friends what a great service you have provided.
"Ask your customers what they
think"
Customer surveys
can tell things you may not know, including the behavior of employees and
products sold. Not everyone complaint when they are unhappy. Instead, they tell
their friends about their bad experience towards the services and product.
And ask for their feedback,
in order to establish a customer relationship, this will help you stay in touch
with customers. Strategies having good customer relationship will allow you to
listen to the ideas and opinions of your customers and tell them more about
what you can offer them.
"Build strong relationship with
customer"
For the new or regular customer treat them
like a friend, make them feel comfortable with you by talking the importance
thing but sometime you may raise general talk or topic that make them feel
close to you for example interest sharing like food or sport.
However perhaps don’t state any sensitive
issues that can make your customer feel uncomfortable. From there it will lead
you the strong relationship with your customer and they will put their trust
and hope in you as reference at any location and occasion.
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